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SMS Consent

Overview

This page documents the SMS consent process required for businesses using the PCOIntelligence platform.

PCOIntelligence provides a SaaS platform that enables service businesses to communicate with their customers via SMS for service-related communications, including:

  • Appointment confirmations
  • Technician arrival notifications
  • Service reminders
  • Service follow-ups
  • Customer support communications

Businesses using the PCOIntelligence SMS platform are required to obtain explicit customer consent before sending SMS messages.

Example Client Implementation

The following examples show a live implementation of the SMS consent process used by one of our clients.

Example Client

EcoTech Pest Control 

https://ecotechpestcontrol.com

Example 1 – Website Service Request Form

Customers can request service through the website by completing a service request form.

When submitting the form, customers may choose their preferred contact method:

  • Phone
  • Email
  • SMS (Text Message)

Selecting SMS is optional.

Customers who choose Phone or Email may submit the service request without consenting to receive SMS messages.

If a customer selects SMS as the preferred contact method, the customer is presented with an SMS consent checkbox before submitting the form.

SMS messages are sent only after the customer explicitly agrees by checking the SMS consent checkbox.

Example Website Form

Example website SMS opt-in form
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SMS Consent Disclosure

When SMS is selected as the preferred contact method, the following disclosure is displayed:

I agree to receive SMS messages related to my service request, including appointment reminders, technician arrival notifications, service updates, follow-up communications, and customer support communications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for assistance. Consent to receive SMS messages is optional and is not required to request service.

Example 2 – Website Text Request Widget

The client website also provides a Text Request widget.

Customers who choose to communicate by text may submit their information using the Text widget.

The website also provides separate Phone and Email contact options. Customers are not required to use the Text widget or consent to SMS in order to request service.

SMS messages are sent only after the customer provides explicit consent.

Example website SMS opt-in form

How Consent Is Collected

The SMS consent process is as follows:

  1. The customer visits the business website.
  2. The customer completes the service request form.
  3. The customer selects a preferred contact method:
    • Phone
    • Email
    • SMS
  4. If the customer selects SMS, the SMS consent disclosure is presented.
  5. The customer explicitly agrees by checking the SMS consent checkbox.
  6. The customer submits the request.
  7. SMS messages are sent only after consent has been provided.

Message Types

Businesses using the PCOIntelligence platform may send SMS messages only for service-related communications, including:

  • Appointment confirmations
  • Technician dispatch notifications
  • Technician arrival notifications
  • Service reminders
  • Customer support communications
  • Service follow-up communications

Message frequency varies based on customer interaction.

Opt-Out Instructions

Customers may opt out of SMS messages at any time by replying:

STOP

Customers may request assistance at any time by replying:

HELP

Message and data rates may apply.

Privacy Policy

https://ecotechpestcontrol.com.com/privacy-policy/

Terms and Conditions

https://ecotechpestcontrol.com/terms-and-conditions/