SMS Consent

1. Example SMS Opt-In Flow

SMS Opt-In Example

Customers opt in to receive SMS messages through a publicly accessible website service request form.

Before submitting the form, customers provide their phone number, select SMS as their preferred contact method, and must check a required consent checkbox.

The consent checkbox states:

“I agree to receive SMS messages related to my service request, including appointment reminders, service updates, and customer support communications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for assistance.”

Customers will not receive SMS messages unless they have provided explicit consent through the checkbox.

Message frequency varies. Message and data rates may apply.

Customers can opt out at any time by replying STOP and can reply HELP for assistance.

2. How Consent Is Collected

Customers enter their name, phone number, and message into a service request form or website chat widget.

Before the form is submitted, the customer is shown the following disclosure:

I agree to receive SMS messages related to my service request, including appointment reminders and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for assistance.

SMS messages are only sent after the customer provides their phone number and submits the form with this disclosure visible.

3. Example Web Form

First Name
Last Name
Cell Phone
Service Request / Message

Consent Checkbox Text:

I agree to receive SMS messages related to my service request, including appointment reminders, service updates, and customer support communications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for assistance.

Submit Request

4. Example Chat Widget

This screenshot shows an example of the chat widget used on a client website to collect customer information and SMS consent before sending service-related text messages.

You can place your screenshot here.

Optional caption under the screenshot:

Example of a website chat widget showing SMS disclosure language before submission.

SMS Consent

SMS Opt-In Example

Customers opt in to receive SMS messages through a publicly accessible website service request form.

Before submitting the form, customers must:

provide their phone number
select SMS as their preferred contact method
check a required consent checkbox

The consent checkbox includes the following disclosure:

Customers will not receive SMS messages unless they have provided explicit consent by checking this box before submitting the form.

Example Web Form

Full Name
Phone Number
Service Request

Preferred Contact Method:
( ) Phone
( ) Email
( ) Text Message (SMS)

[ ] I agree to receive SMS messages related to my service request, including appointment reminders, service updates, and customer support communications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for assistance.

Submit Request

Message Types

SMS messages are used only for service-related communications, including:

appointment confirmations
technician arrival notifications
service reminders
customer support responses
service follow-ups

Message frequency varies based on customer interaction.

Opt-Out Instructions

Customers can opt out at any time by replying STOP.
Customers can request assistance by replying HELP.

Message and data rates may apply.

SMS Consent

1. Example SMS Opt-In Flow

2. How Consent Is Collected

3. Example Web Form

4. Example Chat Widget

SMS Consent

SMS Opt-In Example

Example Web Form

Message Types

Opt-Out Instructions

Privacy and Terms