SMS Consent

1. Example SMS Opt-In Flow

This page explains how businesses using the PCOIntelligence platform collect consent before sending service-related SMS messages.

Customers may provide their phone number through a website form or chat widget when requesting service, asking a question, or communicating about an existing service request. Before submitting their information, they are shown clear disclosure language explaining that they agree to receive service-related text messages.

These messages may include:

appointment confirmations
technician arrival notifications
service reminders
customer support responses
service follow-up communications

2. How Consent Is Collected

Customers enter their name, phone number, and message into a service request form or website chat widget.

Before the form is submitted, the customer is shown the following disclosure:

I agree to receive SMS messages related to my service request, including appointment reminders and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for assistance.

SMS messages are only sent after the customer provides their phone number and submits the form with this disclosure visible.

3. Example Web Form

First Name
Last Name
Cell Phone
Service Request / Message

Consent Checkbox Text:

Submit Request

4. Example Chat Widget

This screenshot shows an example of the chat widget used on a client website to collect customer information and SMS consent before sending service-related text messages.

You can place your screenshot here.

Optional caption under the screenshot:

Example of a website chat widget showing SMS disclosure language before submission.

5. Message Types Supported

Businesses using the PCOIntelligence platform may send SMS messages for the following purposes:

appointment confirmations
technician dispatch and arrival updates
service reminders
support responses
follow-up communications related to service

Message frequency varies based on customer interaction and service activity.

6. Opt-Out Instructions

Customers can opt out of SMS messages at any time by replying STOP.

Customers can request assistance at any time by replying HELP.

Message and data rates may appl